Services
Business water: you may have a choice
If your business is in England or Scotland, you can usually choose the company that bills you for water and wastewater. The supply and pipes don't change. The retailer, its prices and its service can.
Who can switch
- England: most non-household customers have been able to choose their retailer since April 2017. Your regional water company still maintains the network.
- Scotland: non-household customers can choose a licensed retailer, while Scottish Water runs the network.
- Wales: switching is very limited, usually only for very high users. Ask and we'll check.
What we look at
- Whether another retailer offers better pricing or service
- Whether you're billed for the right meters and premises
- Drainage and surface-water charges that may not reflect your site
- Setting up an account when you move in
To get started we need
- A recent water bill
- The premises address
- The name of your current retailer
Is your water bill right?
Send it over and we'll check it alongside other retailers.